Got a question?
We've collected the most frequently asked questions about NIU products and answered them here:
What is the warranty period on my NIU phone?
Your NIU phone has a 12 month warranty.
I would like to know the cell phone’s prices. How can I get this information?
You can get all the information you need by sending us a message in the section Contact Us. Please include your country, city and contact information.
In which countries I can buy NIU phones?
Our phones are distributed in all Latin American countries, the United States, Europe and Northern Africa.
I bought a NIU phone and I would like to connect to the Internet. What configuration should I have in my phone?
First, you should make sure you have registered a data plan with your operator. Then, you can configure a PS Account/Data account. Select the model of your phone in the category list to obtain the detail information of how to configure your phone.
Can I access Facebook and Twitter in my phone?
Yes, as long as you have registered a data plan with your operator and the phone comes with an Internet browser.
Can I use my NIU phone in any country?
Yes, all the NIU phones are Quad-band, therefore they can be used with any GSM operator in the world.
What is the meaning of the term “GSM”?
Global system for Mobile Communications (GSM), is the most extensive standard in the world, with 82% of its worldwide terminals active and in use. GSM has more than 5 billion users in 212 different countries, being the predominant standard in Europe, South America, Asia and North America.
What is the meaning of the term Quad-Band?
This term is used to define the cell phones that use the GSM frequencies 850, 900, 1800 and 1900 Mhz.
How do I configure my Android smartphone to access the Internet?
To add an operator setting you can complete the following steps as shown below:

1. Go to Applications Menu -> Settings -> More -> Mobile networks -> Access Point Names -> Now select the SIM Card to be configured (if you have two SIM), now press the Menu button and tap New APN then enter the required values. If you don't know your carrier parameters or need more information, send us a message in the section Contact Us.
To save the parameters, press the Menu button and tap Save.
If this is the only APN configured for SIM selected, it will be enabled by default, otherwise tap the round mark at the right of the APN you just configured.

2. Go to Applications Menu -> Settings -> SIM Management -> Data connection and select the SIM card with which you want to connect to the Internet.
How do I change the location of my apps to the microSD card on my Android phone?
To change the default location of your application’s data, you must enter in Settings -> Storage and tap the SD card option to set it as default.
With this option enabled, when you install an application, it will copy the data to the SD card.
Remember that if you change, remove or format your microSD, the application will stop working.
How do I enable USB debugging on my Android phone?
To enable USB debugging you must first enable the developer mode by following these steps:

1. Go to Applications Menu -> Settings -> About phone. Tap Build Number field multiple times until you see the message "You are now developer" on the bottom.

2. Return to the Settings menu. Go in Developer Options. Check the USB debugging option.
How do set custom ringtones to contacts on my Android phone?
You can easily set a custom ringtone for your contacts every time they call following these steps:

1. Open the People application in the Applications Menu. Open the details of your desired contact.

2. Tap the Menu button, tap Set Ringtone then select a ringtone from the list.
How do I use my MP3 songs as ringtones on my Andy phone?
To use a custom sound as notification tone or ringtone, you must copy the files you want to use in the folder media / audio / ringtones / of your phone memory or your microSD card connecting the device to your PC or moving files with a File Manager.
How do I enable the HOTSPOT feature my Android phone?
To activate this feature, you must first have configured an Internet connection with your carrier and then you can follow the steps below:

Go to the Applications Menu -> Settings -> More -> Tethering & portable hotspot and tap Wi-Fi hotspot to activate the service.
How do I factory reset my Android phone?
You can remove all the configurations, files and applications from your phone doing a Factory Reset following these steps:

Go to the Applications menu -> Settings -> Backup & reset -> Factory data reset.
How I can make a screen shot of my Android phone?
You can take a screenshot of the content in your phone screen just pressing the Power button and Down Volume button at the same time. The image will be saved in the Screenshots folder in your phone Gallery.
How do I send an audio file or image by Bluetooth?
Go to the Applications menu -> Settings -> Bluetooth.
Select Search for Devices and wait for the other's name appears on your smartphone device list.
Once the phone you want is recognized, select it. Immediately after, compare the code that will be show on the screen of both phones and confirm if it’s the same and tap Connect.
Now go to your Gallery or Music Library, select the file, tap the Share button and select Send via Bluetooth and wait for the other to accept the transfer. If you want to send other kind of files, you can use a third party application from the Play Store.
How to add a Google account on my Android phone?
Go to the Applications menu -> Settings -> Add account.
Choose Google.
Enter your email address, password and complete the steps.
If you don’t have a Google account, you can use this menu to create a new account right from your phone.
How do I find my phone model?
You can find your phone model in the label located under the battery. The phone model will be like "Tek5DBK".
When the WI-FI and 3G are on, which have a higher priority?
The Wi-Fi service takes priority when both are available simultaneously.
How do I change the time that the screen remains on in my Android phone?
Go to the Applications menu -> Settings -> Display. Tap Sleep and choose the time you desire.
How do I copy my contacts to the SIM card(s) from my Andy phone?
Go to the Applications menu -> People.
Press the Menu button then tap Import/Export.
Tap on the account with your contacts then tap Next.
Tap on the desired SIM card then tap Next.
Select or search the contacts that you want to move then tap OK on the top right of the screen.
If I lose my phone, is there an option to track it?
If you ever lose you phone you can use an application to find it. We suggest you two options:

Absolute: remotely lock a missing or stolen device and delete the sensitive data on it with Absolute Data Protect by Absolute Software. Preserve your privacy and safeguard your identity. With absolute you can map your device location, prevent unauthorized access and remotely delete personal data.

Android Device Manager: locates lost devices and helps you keep your device and the data inside it safe and secure. Android Device Manager lets you locate Android devices associated with your Google account, reset your device's screen lock PIN and erase all data on the phone.
How do I delete an icon from the home screen on my Android phone?
Tap and hold the icon and move it to the top of your screen where it says Delete.
How do I change the background image of the home screen on my Android phone?
Go to the Applications menu -> People. Tap and hold on an empty space of the background to display the options menu then tap Gallery to use you own images, Live Wallpaper to use an animated background, Video wallpaper to use a video or just Wallpapers to use a preloaded image.
How do I add or remove widgets to my Home screen?
Tap on an empty space of your Home Screen then tap Widgets.
Add a widget tapping and dragging it to the Home Screen.
To remove the Widget, tap and hold it then move it to the top of your screen where it says Delete.
Why does my phone heat up?
There is nothing to worry about if you phone heats up when you are using applications that require high power like a game. You phone also can heat up when you are charging it.
How to prolong the battery life of the phone?
Android already has the function to suspend the applications that are not in use to save battery power but if you want to have additional control over your phone, you can download one of the many third party applications available on the Google Play Store.
How can I find the IMEI or serial number on my phone?
You can find your phone model in the label located under the battery. The IMEI number contains 15 digits.
Also, you can view the IMEI number of your phone dialing *#06# in the Phone application.
Why is the internal memory is less than what is indicated by the technical specifications of my phone?
The space provided in the box is the total storage capacity of the phone; the memory space is divided into the memory taken by the operating system and the available for the user.
I’m a cell phone wholesaler, and I’m trying to distribute the brand. Who can I get in touch with to get the related information?
You can receive all the corresponding information by sending us a message with all the information you need in the section Contact Us. Please include your country, city and contact information.
I own a store and I would like to sell the Yezz brand in my store. Who can I get in touch with to get the related information?
You can receive all the corresponding information by sending us a message with all the information you need in the section Contact Us. Please include your country, city and contact information.
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